Legal

Privacy Policy

Effective Date: May 26, 2026

1. Introduction

Welcome to KAVIO™, a platform operated by Hadronlink Corporation (“KAVIO”, “Hadronlink”, “we”, “our”, or “us”).

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use:

  • the KAVIO mobile application;
  • the KAVIO web platform;
  • related websites and services operated by Hadronlink Corporation.

By accessing or using KAVIO, you agree to the practices described in this Privacy Policy.

For privacy-related inquiries, contact us at:

Email: ciso@hadronlink.com

2. Information We Collect

We may collect the following categories of information:

Account Information

  • Name
  • Email address
  • Phone number
  • Profile information
  • Business or company information

Authentication & Security Information

  • Multi-Factor Authentication (MFA) verification data
  • Login activity
  • Device identifiers
  • IP addresses

Operational & Usage Information

  • App usage activity
  • Platform interactions
  • Scheduling and workforce coordination data
  • Job assignment and operational workflow data

Location Information

  • GPS or approximate location data, when enabled by the user

Technical Information

  • Browser type
  • Device information
  • Operating system
  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Provide and operate the KAVIO platform
  • Enable professional networking and workforce coordination
  • Facilitate contractor and property management workflows
  • Improve platform functionality and user experience
  • Provide customer support
  • Maintain platform security and fraud prevention
  • Deliver authentication and MFA services
  • Analyze platform performance and usage trends
  • Comply with legal and regulatory obligations

4. Mobile Authentication and SMS Communications

We may use SMS-based Multi-Factor Authentication (MFA) to secure user accounts.

SMS authentication services may be provided through third-party providers such as Twilio.

Standard carrier messaging and data rates may apply.

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain platform functionality
  • Analyze website traffic and usage trends
  • Improve user experience
  • Support platform performance and security

Users may disable cookies through browser settings; however, some features may not function properly.

6. Data Sharing and Disclosure

We do not sell personal information.

We may share limited information with trusted service providers that support operation of the platform, including:

  • Cloud hosting providers
  • Authentication and MFA providers
  • Analytics and monitoring providers
  • Customer support tools

These providers are contractually required to safeguard personal information and only process data on our behalf.

We may also disclose information when required by law or to protect legal rights, safety, or platform integrity.

7. Data Retention

We retain personal information only for as long as necessary to:

  • provide services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain security and operational records.

Retention periods may vary depending on the nature of the data and applicable legal requirements.

8. Account Deletion and User Requests

Users may request deletion of their account and personal data by contacting us at:

ciso@hadronlink.com

Subject to legal or operational retention requirements, we will process deletion requests within a reasonable timeframe.

9. Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Firewalls and infrastructure security controls
  • Secure authentication mechanisms
  • Monitoring and logging systems
  • Multi-Factor Authentication (MFA)

While we strive to protect information, no system can guarantee absolute security.

10. International Data Transfers

KAVIO may process or store information in multiple jurisdictions, including Canada, the United States, and other regions where our service providers operate.

By using the platform, users acknowledge that information may be transferred across borders in accordance with applicable privacy laws.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw consent where applicable
  • Request information regarding data processing practices
  • Opt out of marketing communications

To exercise these rights, contact:

ciso@hadronlink.com

12. Compliance

KAVIO is designed with consideration for applicable privacy and security frameworks, including:

  • PIPEDA (Canada)
  • GDPR (European Union)
  • A2P 10DLC messaging compliance
  • Industry-standard security best practices

13. Children's Privacy

KAVIO is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published within the platform or website with a revised effective date.

Continued use of KAVIO after updates constitutes acceptance of the revised policy.

15. Contact Information

For privacy, security, or compliance inquiries:

Email: ciso@hadronlink.com

Thank you for trusting KAVIO™.